Marc Sparks: How to gain a customer for life!
Jul 14
Entrepreneur Marc Sparks, who has run an auto insurance company and a couple of restaurants among his sixty-plus startups in his successful career, knows a thing or two about the importance of quality customer service. He says it’s preposterous that companies spend hundreds and even thousands of dollars acquiring a customer, and then BLOW OFF that customer with lousy service after the sale. “Give me the chance to fix your problems and I’ll have a customer for years to come!”